Maersk's ‘technical challenges’ with booking system not a cyber-attack

Friday, 04 June 2021

Maersk Line has confirmed that a failure of its booking systems was not due to a cyber-attack, but rather the result of a technical failure.

The Danish carrier’s booking site has been down for several hours today, preventing customers from accessing information as well as booking cargo. Although it is unclear what the problem is, Maersk said it would have restored the site soon.

“I can confirm this is not related to any cyber-attack but technical challenges that we are working to resolve as soon as possible. Customers continue to have multiple ways to book with us including the Maersk App, EDI, partner platforms (eg, INTTRA) or our customer service function,” said a Maersk spokesman.

One Felixstowe-based NVOCC told The Loadstar this morning he had been trying for several hours to get onto parts of the site.

“It’s a waste of time trying to ring anybody at Maersk these days as it is a digital response or nothing, so the site has to be reliable and this is not the first time that we have had difficulties in the past few months,” he said.

However, according to an internal Maersk source, the current digital glitch should be resolved soon.

“The e-business manager is ‘working on it’,” he said. “It should all be up and running soon.”